Your rate locked forever. Priority access every time you book. Fees waived when life gets in the way.
And Cara, your AI home concierge, is available around the clock.
No contracts. Cancel or pause anytime from your portal.
What You Get
Five reasons this pays for itself.
Every perk is designed to remove friction, protect your wallet, and make your home life easier.
⚡
Priority Dispatch
You move to the front of the scheduling queue, always. When slots are tight, members get first pick. No scrambling, no waiting.
🔒
Price Lock Guarantee
The rate you book today is your rate forever. Costs go up. Yours don't. No inflation surprises, no annual adjustments.
✓
Cancellation & Late-Change Fees Waived
Life happens. Reschedule last-minute, cancel a visit, change your time window. Members pay nothing extra. No questions asked.
%
15% Off Every Add-On
Interior windows, oven, fridge, laundry, linens. Every add-on is automatically discounted 15% when you're a member.
✨
24/7 Cara, AI Home Concierge
Text Cara anything, anytime. Reschedule a visit, ask what's included, get home care tips. She knows your home and she's always on.
Member vs Non-Member
The difference is clear.
One-Time / No Plan
✦ TotalCare Member
Rate locked at booking
—
✓
Priority scheduling access
—
✓
Cancellation fees waived
—
✓
Late-change fees waived
—
✓
15% off all add-ons
—
✓
24/7 Cara AI concierge
—
✓
Member pricing (Total Reset)
Market rate
Locked member rate
How It Works
Up and running in minutes.
1
Book your first clean
Choose your service and add TotalCare Membership at checkout. Monthly or annual. Your call.
2
Total Reset visit
Your first clean is a Total Reset. We get your home to the TotalCare standard from the ground up.
3
Meet your cleaner
Your dedicated pro learns your home, your preferences, and the details that make a difference.
4
Sit back
Recurring visits at your locked rate. Cara handles the rest. You just come home to a clean house.
Questions
Everything you want to know.
Yes. Cancel anytime from your client portal, no questions asked. Monthly members can cancel before the next billing cycle. Annual members can cancel and receive a prorated refund for unused months.
The rate you pay for your recurring service on the day you become a member is your rate forever, as long as your membership is active. If we raise prices for new customers next year, your rate doesn't change.
No. Membership is separate from your cleaning frequency. You can book as often or as little as you like. That said, weekly or bi-weekly service is where you get the most value: your cleaner knows your home, visits get faster, and your rate is locked.
Your first visit is a Total Reset, a comprehensive deep clean that brings your home to the TotalCare standard. It takes longer and is more detailed than a recurring visit, getting every corner right so your ongoing cleans maintain that baseline.
Cara is TotalCare's AI home care concierge, available 24/7 to members. Text her to reschedule, ask questions about your upcoming clean, request add-ons, or get home care tips. She has your service history and knows your home.
On recurring schedules, TotalCare assigns you a dedicated professional and works to send the same person every visit. That applies to all recurring customers, member or not. What membership adds is priority dispatch: when schedules shift or slots are tight, members move to the front of the line first.
Yes. Traveling for a month? Moving temporarily? You can pause your membership from the client portal and resume when you're ready. Your locked rate is preserved during a pause.
Yes. The $14.99/month membership fee is billed separately from your cleaning service charges. You'll see two items on your statement: the membership fee and the cost of each cleaning. Both are processed securely through Stripe.
Ready to make your home effortless?
Add TotalCare Membership at checkout. Less than a coffee a week to never think about your cleaning service again.